Refund policy
Returns at a Glance
- Email: support@fitblaze.shop
- Phone: +1 (240) 361-8770
- Working days and hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET)
- Reply time: within 24 hours on working days
You can return a FitBlaze item within 30 days of delivery, and we pay the return shipping. The short version:
- Return window: 30 days from the delivery date
- Return shipping: free
- Refund time: we issue your refund within 7 days after we receive your returned item
- Refund method: bank transfer to the account you provide, or store credit if you prefer
- Order cancellation: within 24 hours of placing your order
Last updated: October 15, 2026
What Can Be Returned
You can return an item for any reason, as long as you start the return within 30 days of the delivery date and the item meets these conditions:
- It is unused and in the same condition as when you received it
- It is in its original packaging, with all parts and accessories included
- It can be matched to your order, so please include your order number
You can return your whole order or just part of it. We cannot accept items that have been used, are missing parts or have been damaged through misuse.
How to Start a Return
- Within 30 days of delivery, email support@fitblaze.shop with your order number, the item or items you want to return and the reason.
- We reply within 24 hours on working days with your return instructions. Please do not send anything back before you hear from us.
- Pack the item securely in its original packaging and send it back as instructed. Return shipping is free for you.
- When we receive your item, we check it and issue your refund within 7 days.
Damaged, Defective or Wrong Items
If your order arrives damaged, does not work properly or is not what you ordered, contact us within 30 days of delivery. Send your order number and, if you can, a photo of the item and its packaging.
We will arrange a refund or, if you prefer and the item is available, a replacement. You will not pay for return shipping.
How Your Refund Works
- Amount: the price you paid for the returned items. Shipping is free, so there is no shipping fee to refund.
- Method: because we accept cash on delivery, we refund by bank transfer to the account you give us, or as store credit if you prefer.
- Timing: we issue your refund within 7 days after we receive your returned item.
- Bank details: we only ask for them to send your refund, and we use them for nothing else.
- Fees: we do not charge a restocking fee or a return fee.
If you have not received your refund 7 days after we received your item, email us and we will look into it right away.
Cancelling an Order
You can cancel within 24 hours of placing your order by emailing support@fitblaze.shop with your order number. Because you pay on delivery, you have not paid anything yet, so there is nothing to refund.
After the 24-hour window, you can still return your order once it arrives by following the steps above.
Return Questions
If you have a question about a return or a refund, contact us:
- Email: support@fitblaze.shop
- Phone: +1 (240) 361-8770
- Working days and hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET)
- Reply time: within 24 hours on working days